The Vietnamese telephone company [VNPT] has a “customer service” department which Mai and I visited yesterday and I delivered a written complaint.
Their employee, who supposedly spoke English, had attended an English class fifteen years ago with Mai when she worked for the post office. Mai had to translate because his understanding of SPOKEN English was almost nil. He could read a few words on the paper, but very little.
Essentially, he had absolutely NO POWER to do anything except listen and make stupid excuses of why VNPT couldn’t do anything. He knew extremely little concerning anything about the internet and became extremely frustrated as Mai translated my letter into Vietnamese. Mai spoke louder than the normal Vietnamese — she’s learned something about “having rights” having spent 9+ years in the US.
Finally, he said he would give my complaint letter to another department which may be able to do something — like waive the 50,000VND fee [$3.12USD] fee for changing the internet service level.
I’ve been paying $37.50USD/mo for awful service. It is only because I have obtained some programs which measure the download speed that I’ve been able to document the poor quality of the the actual throughput — obtaining 256-512Kb and paying for 768Kb.
In Asia, one is continuously confronted with the fact that POWER FLOWS ONLY DOWNWARD. There is no such thing as “returns” and generally not “credit”. Once you buy it, it’s yours with no recourse.
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